At Window Tune-Up Co. we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or request our window and door repair services.
1. Information We Collect
We collect personally identifiable information from visitors to our website strictly on a voluntary basis. This includes information submitted when you use our instant quote calculator, book an inspection, or contact us directly:
- Contact Information: Your name, phone number, email address, and service address within Greater Edmonton.
- Project Details: Information about your windows or doors, measurements, photos of damaged glass or hardware, and project descriptions.
- Non-Personal & Technical Data: Standard web analytics, IP addresses, browser information, and demographic details used to analyze trends and administer our site.
2. Communications & SMS/Text Policy
If you submit a quote or service request, we may use the information you provide to respond to that request by phone, email, or SMS. Separate consent may be required for promotional or marketing messages. Where commercial electronic messages are sent, we follow applicable Canadian anti-spam requirements.
- We do not sell your personal information. We may use service providers that help us operate the website, process forms, provide address autocomplete, host files, or deliver communications, subject to appropriate safeguards.
- We use submitted information for purposes such as responding to inquiries, preparing estimates, scheduling services, providing service, maintaining business records, and improving the website.
- For promotional SMS or other commercial electronic messages, you can withdraw consent using the unsubscribe mechanism provided in the message, including replying STOP where supported. We will honour unsubscribe requests within the time required by applicable law.
3. Use of Cookies
We may use essential cookies or similar technologies needed for site functionality and, if enabled, analytics or other tools to understand site use. Your browser can generally control cookies. Third-party tools may have their own privacy practices.
4. Release and Protection of Information
We limit access to personal information to people and service providers who need it for legitimate business purposes. Information may be stored or processed by service providers in Canada or other jurisdictions, subject to applicable privacy requirements and contractual safeguards. We may disclose information when required by law, to protect rights or safety, or as part of a business transaction.
5. Children's Privacy
Our website is directed to adults and homeowners. We do not knowingly collect or solicit personal information from anyone under the age of 13.
6. Updating or Deleting Your Information
If you have submitted personal information through our website and would like to review, update, correct, or request the complete deletion of your data from our active records, please contact us directly.
7. Changes to This Policy
If we make material changes to how we collect or handle personal information, we may update this policy and change the “Last updated” date. We do not rely on continued website use as consent where consent is legally required.
8. Privacy rights and requests
Depending on the applicable privacy law, you may have rights to request access to or correction of personal information and to ask questions about how it is handled. Contact us and we will review the request under the applicable law.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to us:
Window Tune-Up Co.
Edmonton, Alberta
Phone: (780) 604-3332
Email: hello@windowtuneup.ca